Managed IT Services
Automated, remote management of your information technology (IT) networks, telephony and online systems. Get guaranteed SLA’s with 99.5% uptime and reduce IT costs up to 80%! Nothing is more essential to your business than the uninterrupted availability of your IT and network infrastructure. Keene Controls offers a variety of comprehensive managed service plans to lower your business risk and free up your resources for core business initiatives. Our managed service plans are designed to maximize performance and uptime, reduce the cost of in-house fixed overhead costs, while providing a Fully Managed Service Level Agreement (SLA).
Solve problems before they happen
We proactively monitor your IT and network components remotely from our ultra-secure data center using advanced automation-enabled tools. Remote remediation addresses issues before problems occur, ensuring your business is always up and running, In the rare instances when on-site assistance is needed, our nationwide support network provides rapid response.
Managed Services
Better device and network performance with high availability — systems and networking optimized and monitored 24/7/365. Enjoy 99.5% guaranteed uptime with a Service Level Agreement.
Reduced maintenance costs — reduce overall costs to as little as 20% of the cost of in-house resources.
Provide predictability to operational cost — eliminate hidden costs with flat monthly fees. Pay only for the devices you wish to cover.
Optimized use of internal technical resources — free up your technical team to focus on core business activities.
24/7/365 help desk availability.
Access advanced and new technologies — without capital investment or addition of development staff.
System performance visibility — secure client web portal provides useful features such as event notification, web portal reporting and problem identification/resolution.
Accurate capacity planning — see current usage and available capacity of your network for proactive planning without interrupting service delivery or customer satisfaction.
Linking of transactional centers — improve communication between business sites and deliver more consistent customer service.
Managed Service Plans
Flexible managed services that keep you up and running, at a fraction of the cost of in-house IT.
Keene Controls offers three levels of managed services for your technology infrastructure.
Fully managed: provides round the clock monitoring of the devices under contract, full Help Desk support, and remote or on-site remediation of any problems identified. An asset inventory, automatically compiled as a result of a baseline audit, is subsequently monitored, ensuring visibility of software compliance, device changes and warranties. Under this plan, we guarantee 99.5% uptime. (Parts not included.)
Remote remediation: includes round the clock monitoring of the devices under contract. Any problems identified are addressed remotely or on-site with your authorization. Full Help Desk support is provided.
Monitoring: we will advise you if a device has failed, or is about to fail. You choose how you would like to resolve the problem. This low cost option is ideal for lightly utilized devices and other devices such as video cameras and door locks.
The Keene Difference: While others solutions are either Monitored and Corrective, Keene Controls is also Preventative and Predictive. A huge value difference.
